Tru by Hilton Monroe OH - Monroe

Tru by Hilton Monroe OH, located at 300 Orton Dr, Monroe, OH 45050, United States, is a Hotel & Casino that offers a range of services to its guests. With a score of 4.5 out of 5 based on 422 customer ratings, it is a popular choice for those looking for a casino near their location in Monroe, Ohio, USA.

For a recent family trip over Labor Day weekend, a satisfied customer booked this hotel 2 months in advance. The location of Tru by Hilton Monroe OH proved to be excellent, being a short distance from Kings Island and conveniently placed around the corner from the casino.

Upon arrival, the check-in process was a bit delayed. Despite the initial hiccup, the receptionist made efforts to find available rooms, even going up the stairs multiple times to ensure cleanliness. While the room received was not spotless, it was still deemed acceptable. Some areas needing improvement were identified, such as smeared stuff on the wall and an unclean toilet. These factors raised some concerns about the cleanliness of the bedding. Nevertheless, the room had a pleasant smell, indicating that it had been freshened up.

One aspect that left the customer disappointed was the condition of the hallway, which appeared to have been neglected in terms of cleanliness. Trash and dirt were scattered throughout, giving the impression that it had not been swept in quite some time. Additionally, as a Hilton member, the lack of acknowledgement about their membership was a slight annoyance.

Despite these concerns, the receptionist at Tru by Hilton Monroe OH was friendly and accommodating. However, improvements are needed regarding the housekeeping department. Based on this experience, the customer stated that they would most likely not choose to stay at this hotel again in the future.

For more information about Tru by Hilton Monroe OH and to make reservations, it is recommended to visit their website at https://www.hilton.com/en/hotels/cvgjpru-tru-monroe-oh/?SEO_id=GMB-AMER-RU-CVGJPRU&y_source=1_MTYxNTEwMjAtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D. Additionally, to find out how to get to the Hotel & Casino on the map, please click here.