Clarion Pointe Tampa East near Fairgrounds and Casino - Tampa

Clarion Pointe Tampa East near Fairgrounds and Casino is a premier Hotel & Casino located at 10007 Princess Palm Ave, Tampa, FL 33619, United States. Situated in the vibrant city of Tampa, Florida, USA, this establishment offers a range of services tailored to meet the needs of its guests.

With a stellar rating of 4.5 out of 5 based on reviews from 923 satisfied customers, Clarion Pointe Tampa East near Fairgrounds and Casino takes pride in providing top-notch hospitality.

However, it is important to note that a recent customer experience highlighted some issues that need to be addressed. The customer reported encountering cleanliness and odor-related problems in their room.

Despite bringing these concerns to the hotel's attention in writing, the customer did not receive a refund. Instead, they were offered a 20% discount on their next stay during a weekday. This response left the customer dissatisfied.

During their brief stay, the customer noticed unpleasant smells of cigarette smoke, old food, and strong perfume attempting to mask the odor. The room, which was supposed to have a balcony as advertised on the website, had a blurred-out window instead.

Furthermore, the customer observed food crumbs on the stairs, water marks and hair on the bathroom floor, and what appeared to be strawberry jelly on the walls. The presence of pennies glued to the floors, old nail polish on the nightstand, and a heavily stained couch added to their disappointment.

Upon returning to the room, the customer encountered barking dogs near two out of the four doors leading to their room, despite the hotel's no pets policy. Despite documenting the issues with photographs, they were denied a refund by the front desk staff, who claimed the room had been prepaid.

Clarion Pointe Tampa East near Fairgrounds and Casino should prioritize addressing these concerns to ensure a pleasant experience for all guests. As frequent travelers, the customer expressed that this was their worst experience, vowing to stick to well-established hotel chains like Best Western and Holiday Inn.

For those seeking a reliable Hotel & Casino experience, it is recommended to contact Clarion Pointe Tampa East near Fairgrounds and Casino through their website: https://www.choicehotels.com/florida/tampa/quality-inn-hotels/flb96?mc=llgoxxpx. Alternatively, click here to find out how to get to the Hotel & Casino on the map.