The BOOK at Horseshoe Hammond - Hammond

The BOOK at Horseshoe Hammond is a popular casino located at 777 Casino Center Dr, Hammond, IN 46320, United States. Situated in Hammond, Indiana, USA, it is the perfect destination for those seeking an exciting gambling experience.

One of the standout features of The BOOK is its expansive seating area, boasting 4 rows of comfortable recliners. This ensures that guests can enjoy their favorite sports events in utmost comfort. The staff at The BOOK are highly professional, ensuring that your experience is top-notch.

While the seating area is non-smoking, smoking is permitted elsewhere within the building. However, please note that depending on air currents, there may be times when you are exposed to second-hand smoke.

It is important to be aware that the book and betting kiosks close relatively early, around 9 pm or 10 pm, even during ongoing games. This may be a strategy to reduce the workload at the main cashier station.

Unfortunately, some customers have reported a lack of professionalism at the main cashier station when attempting to collect their winnings. To avoid any potential issues, it is advisable to approach a supervisor immediately. This aspect of the experience has been disappointing for some, leading them to recommend alternative books.

One customer shared their disappointment when the book closed at 9 pm, despite an NBA finals game taking place. They were then told to wait until 11 pm to collect their winnings, which was frustrating. However, upon speaking to the manager, it became evident that this two-hour wait was unnecessary.

There may be some delays in processing bets at the cashier, but these should be minimized to ensure a smooth experience for customers. It is essential for the main cashier station to prioritize sports betting and eliminate any unnecessary delays.

Customer interaction with staff about sports and betting appeared to be limited during visits, with light crowds showing little interest. Even during an NBA finals game, the number of people present was minimal. This suggests that Caesar's needs to enhance their customer relationships.

To have an exceptional gambling experience, it is recommended to contact The BOOK at Horseshoe Hammond through their website: https://www.caesars.com/horseshoe-hammond/casino/thebook. Alternatively, you can find out how to get to the casino on the map by clicking here.